MENTIS

Cancellation Policy

Last Updated: August 1, 2024

1. B2C (Individual Users) Services

No Cancellation After Purchase

Once you complete a purchase, cancellation is not available. This policy exists because:

  • AI-powered career analysis begins immediately upon payment confirmation
  • Computational resources and API costs are consumed instantly
  • Your personalized report is generated within minutes, making the service non-refundable

Before You Purchase

You are free to abandon your cart or exit the platform at any time before completing payment. No charges will be applied until you finalize the transaction.

We recommend reviewing all details, understanding our services, and exploring our free features before making a purchase decision.

2. B2B (Institutional) Services

Cancellation policies for schools, universities, and organizational partnerships are governed by the signed Master Service Agreement (MSA) or Pilot Agreement. Institutional clients should:

  • Review cancellation terms in your specific contract
  • Contact your dedicated account manager for cancellation requests
  • Refer to notice periods and conditions outlined in your agreement

3. Subscription Services (If Applicable)

For any recurring subscription services, users may cancel their subscription at any time to prevent future charges. However:

  • Cancellation does not entitle users to a refund for the current billing period
  • Access to premium features continues until the end of the paid period
  • No partial refunds are provided for unused time within a billing cycle

Questions About Cancellation?

Contact our support team at support@mentis.app