Privacy Policy

1. Information We Collect

We collect information to provide and improve our services. This includes:

• Information You Provide: This includes information you enter when you create an account, complete our onboarding process, or use our tools. It may include your name, email, academic background, career goals, skills, interests, and answers to psychometric questions.
• Usage Information: We may collect information about how you interact with our Platform, such as the features you use and the time, frequency, and duration of your activities.
• Device Information: We may collect information about the device you use to access our Platform, including hardware model, operating system, and browser type.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services, including generating personalized career reports and psychometric analyses.
• Communicate with you, including sending you service-related notifications and responding to your inquiries.
• Personalize your experience on our Platform by showing you content that is most relevant to you.
• Anonymize and aggregate data for research and to improve our AI models and services. Your personal identifiable information will never be used in this process without your explicit consent.

3. Information Sharing

We do not sell your personal information. We only share information under the following limited circumstances:

• With Your Consent: We may share information with your explicit consent.
• Service Providers: We may share information with third-party vendors and service providers who need access to such information to carry out work on our behalf (e.g., cloud hosting, email delivery). They are contractually obligated to keep your information confidential and use it only for the services we ask them to perform.
• Legal Requirements: We may disclose information if we believe it's required by any applicable law, regulation, or legal process.

4. Data Security

We implement robust security measures designed to protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. We use industry-standard encryption and security protocols. However, no electronic transmission or storage is 100% secure, so we cannot guarantee absolute security.

5. Your Choices & Rights

You have rights over your personal information. You can:

• Access and update your information at any time through your profile page.
• Request the deletion of your account and associated personal data by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes (e.g., for analytics on an aggregated, anonymous basis).

6. Changes to This Policy

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the "Last Updated" date at the top of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification).

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@mentisera.pk.